Terms & Conditions

• The portal is for booking appointments only with SUSRUT doctors.
• You can book one appointment at a time.
• Appointment confirmations and reminders will be sent via SMS and email.

• Payments are securely processed via a PCI DSS compliant gateway supporting multiple payment methods.
• In case of failed transactions, refunds will be initiated to the original payment source.

• Same-day rescheduling is not allowed.
• Rescheduling is allowed only for the same doctor and within the same appointment slot type (General or Premium).
• Doctors may offer General and Premium slots; rescheduling must respect this classification.

• Appointments can be cancelled online before the scheduled visit.
• Cancellation after the visit is not allowed and no refunds will be issued.
• No-shows will be marked absent the next day and the appointment cancelled.

• Refunds for cancellations will be processed within 3-5 business days excluding holidays.
• Refunds for online payments will be credited to the original payment source.
• Refunds for offline payments must be collected at the respective branch.

SUSRUT is not liable for any indirect or consequential damages from use of the portal.

We may modify these terms at any time. Continued use indicates acceptance.

These terms are governed by Kolkata High Court jurisdiction.